Tech 1, Headend – Comcast – Miami, FL

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how

you do your job
– Own the customer experience – think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
– Know your stuff – be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
– Win as a team – make big things happen by working together and being
open to new ideas
– Be an active part of the Net Promoter System – a way of working that
brings more employee and customer feedback into the company – by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers

• Drive results and growth
• Respect and promote inclusion and diversity
• Do what’s right for each other, our customers, investors and our

communities

• Performs advanced headend maintenance and troubleshooting to ensure

minimal system outages.

• Assists in the fault resolution of RF, IP, and Digital Video networks.
• Maintains an inventory of required parts for headend and OTN projects.
• Works within manufacturer’s rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

• Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

• High School or Equivalent
• Technical Certificate
• Generally requires 0-2 years related experience