Senior Analyst – Field Success Manager

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Job Category
Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce4Salesforce team is responsible for multiplying excellence and delivering programs which enable our entire distribution organization to amplify their performance through best-in-class peer enablement and mentorship.

Through our Global-to-local approach and t he activation of our 4,000+ strong SME Salesforce4Salesforce community of high performing SMEs, we empower and fuel world-class hyper relevant, optimized, localized enablement scale. This role offers the chance for someone who is a self-starter, creative and organized to play a pivotal role in leading and supporting the delivery of a critical pillar for the enablement organization at Salesforce.

This position is responsible for leading the operations, measurement and logistics component of the programs. This ideal candidate has a proven track-record of being a proactive problem-solver and is incredibly organized. Optimally the candidate will have superb communication skills and experience, relationship building skills and a background in enablement and/or project management. The ideal candidate must relish operating in a fast-paced, entrepreneurial and adaptable environment with a focus on sales.

Responsibilities:

• Ownership of project plan for Salesforce4Salesforce program (inclusive of Learning Circles & Global activation approach)
• Scaling work across Salesforce4Salesforce team
• Creating and leading project tracker for key programs
• Leading key operational and logistical tasks for the programs
• Evaluating, measuring and reporting on program effectiveness
• Utilizing internal tools to track, report and analyze performance of programs
• Executing on key tasks to launch new Academies and Learning Circles

Basic Requirements:

• Some enablement/comms/ program management experience
• Previous experience working in high-tech, fast paced environment
• Proficient in ability to work across the organization and a strong understanding of sales distribution teams
• Strong project management skills and an ability to lead a team in developing and delivering programs within a very high velocity, shifting environment.
• Strength in multi-tasking, organization, time management and attention to detail.
• Experience with Marketing Cloud or other email technology, and Slack a plus
• Excellent verbal and written communication skills, must have the ability to communicate with team members at varying levels, conceptually and tactically.
• Experience with tracking, reporting and analyzing performance of programs
• Ability to oversee a variety of projects/programs and supporting tools simultaneously
• A sense of humor, tenacity and grace under pressure
• Travel may be required.

Desired Skills:

• Ability to work independently against tight deadlines in a fast-paced, changing environment keeping a sharp eye on detail and accuracy.
• Must be a self-starter, highly motivated, able to « turn on a dime », think through problems to come up with innovative solutions.

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

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