Mgr 2, SMB Direct Sales (Advanced Svcs) – Comcast – Chelmsford, MA

Employees at all levels are expect to:

• Understand our Operating Principles; make them the guidelines for how

you do your job
– Own the customer experience – think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
– Know your stuff – be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
– Win as a team – make big things happen by working together and being
open to new ideas
– Be an active part of the Net Promoter System – a way of working that
brings more employee and customer feedback into the company – by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers

• Drive results and growth
• Respect and promote inclusion and diversity
• Do what’s right for each other, our customers, investors and our

communities

• Motivates team to achieve sales and compliance results by educating

sales professionals in sales planning tactics to support their
customer’s business success.

• Maintains expertise on Company’s products and services to effectively

manage team sales of Comcast Commercial services to small-to-medium
business customers.

• Ensures competence and continuity of qualified sales team through

optimum selection, training and development, appraisal, and motivation
techniques.

• Develops, plans, and coordinates sales promotions and incentives to

meet business goals and objectives.

• Monitors employee performance, and counsels and advises to ensure

compatibility, maximum effectiveness, and continued growth on a constant
basis. Addresses personnel issues/performance issues in accordance with
Company policy.

• Reviews records of individual and group sales and performance

activities relative to business goals and objectives.

• Develops annual sales channel budgets and monthly forecasts for sales

performance expectations, commissions, expenses and other special
projects.

• Oversees overall territory team structure and efforts with other teams

and groups to ensure effectiveness and efficiency.

• Consistent exercise of independent judgment and discretion in matters

of significance.

• Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

• Bachelor’s Degree or Equivalent
• Business, Marketing
• Generally requires 8+ years related experience.