Fixed Term Ticket/Gate Agent (Customer Service Agent) – CDG

Airport Customer Service

14-Mar-2024

Ref #: 24138

How you’ll help us Keep Climbing (overview & key responsibilities)

• Vision: Deliver world-class service to all customers.
• Mission: Make every customer feel like the most valued person. 

*This role is a fixed term role expected to start in April 2024 and end in October 2024, with the opportunity for extension

At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.   

• Customer Service Agent serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. The duties include:
• Greet customers and guide and assist them with the ticketing and baggage check-in process.
• Use a computer to sell, print and reissue tickets. 
• Manage the check-in process, ensuring that customers have the proper documentation for travel. 
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Practices safety conscious behaviors in all operational processes and procedures. 

Benefits and Perks to Help You Keep Climbing

” Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

•          Delta benefits as per local regulations and work rules will apply.

What you need to succeed (minimum qualifications)

• Embraces diverse people, thinking, and styles. 
• Consistently makes safety and security, of self and others, the priority. 
• High School diploma, GED, or High School Equivalency. 
• Must be at least 18 years of age. 
• Must speak, write, and read English.
• Must speak, write and read French. 
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. 
• Possess basic computer skills. 
• Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Practices safety conscious behaviors in all operational processes and procedures.
• All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time. 
• Frequently lift bags or items weighing up to and including 50 pounds. 
• Occasionally lift bags or items weighing between 50 and 70 pounds. 
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays. 
• Must be authorized to live and work in the France at the time of your application.
   
• Any other tasks or responsibilities as normally assigned to a Customer Service Agent.

What will give you a competitive edge (preferred qualifications)

N/A

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