Amazon EU’s Fulfillment by Amazon (FBA) team is seeking a highly motivated Operations Specialist to join the France FBA Operations team. This role will be based in our CDG7 site in Senlis. Reporting to the FBA FR Operations Manager, the FBA Operations Specialist will be responsible to drive projects and initiatives that improve seller experience in FCs, manage key seller-facing FC operational metrics and processes across France and support the wider FBA Ops EU team.
This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. The role will demand occasional travel to support the growing network of Fulfilment Centres across FR and EU. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.
With Fulfillment by Amazon, any seller can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Sellers may list items for sale on Amazon or use other sales channels such as their own website or third-party shopping or auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a seller’s customer. In addition, Amazon takes full responsibility for servicing the seller’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
FBA is a highly visible and strategic program within Amazon. This is a chance to work with an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon’s customer centric focus applied to the seller experience.
Key job responsibilities
– Leading implementation across France FCs of multiple FBA initiatives aimed at improving seller experience
– Holding FCs accountable for key seller-facing metrics
– Investigating metrics misses, identifying root cause and implementing fixes
– Providing remote and onsite support to FCs
– Documenting SOPs and improving internal processes
– Performance management and quality audit of the work produced by the team
– Work with relevant stakeholders including Sales, Seller Support, FC, Legal to improve processes and reduce incoming escalation tickets
– Provide support to teams in other Amazon orgs and locations throughout EU
We are open to hiring candidates to work out of one of the following locations:
Senlis, FRA
BASIC QUALIFICATIONS
– 5+ years experience in logistics and supply chain management
– Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment
– Ability to build a strong network of contacts across the business
– Ability to communicate effectively, earn trust and influence at all levels of the business
– Bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations
– Impeccable oral and written communication skills
Please submit your CV in English
PREFERRED QUALIFICATIONS
– Experience with Amazon FC operations is preferred
– Well versed in Excel and SQL
– Demonstrated experience working in a cross-functional capacity
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