Amazon Web Services (AWS), a leader in Cloud Computing, is seeking Early Career Candidates to join our growing Data Center team in Paris, France. This is a unique opportunity for driven self-starters to play a key role in a fast-growing business and to deliver significant value to AWS customers by maintaining the world’s largest Cloud Computing Infrastructure.
As a Data Center Operations Technician you will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to hardware (Motherboard, RAM, CPU, GPU, etc) and networking (Link Down, Optics Replacements, Switch Replacements, etc). At all times you will be working with experienced Data Technicians or on defined directed workflows.
Fluent English is required for this role.
Key job responsibilities
Problem Solving:
– Maintain a high level of system reliability by resolving trouble tickets efficiently
– Technical troubleshooter for hardware problems
Technical:
– Troubleshoot technical issues on various platforms by following instructions and standard operation procedures
– Remediation of physical layer outages, both Systems & Network
– Remediation or recovery of physical power issues on racks
– Participate in Data Center power & cooling events
Operations:
– Meet 24×7 On-Call requirements and response during shift rotations.
– Install & configure racks of hosts in line with internal SLAs
– Resolve trouble tickets for hardware devices in your region
– Physical replacement of server and network device parts
– Ensure correct rotation of parts & spares
– Enforcing Amazons Security Best Practices
– Interact with third party vendors & contractors
– Engage with Remote Hands & Eyes
We are open to hiring candidates to work out of one of the following locations:
Paris, FRA | Saint Denis, FRA
BASIC QUALIFICATIONS
– Understanding of basic computer hardware architecture
– Hardware parts identification
– Basic knowledge of networking infrastructure: cabling and networking equipment identification
– Strong Communication Skills
– Passionate about IT infrastructure and hardware
– English proficiency is required – interviews will be conducted in English
* This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
PREFERRED QUALIFICATIONS
– Hardware troubleshooting knowledge
– Knowledge on Data Center industry is advantageous
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