Livestorm – 10e Arrondissement, Paris – Customer Care Expert (EU) Job description Here at Livestorm, we’re building what we consider to be the future of B2B video solutions. As part of the customer care team, you will join a crew of product experts willing to give great support and help customers in their day to day usage of Livestorm. You’ll be the proxy between our customers and the product team. We’re a startup based in Paris, but we have a strong international presence and provide care to customers all over the world 🌏 Our ideal teammate should be able to demonstrate good decision making, autonomy with excellent attention to detail. Mission Help EU timezone based customers successfully use Livestorm Respond quickly to customer questions and requests through live chat and email Troubleshoot and help debug product features Improve our documentation (written and videos) Come up with new content ideas or processes to help customers Provide detailed and accurate product feedback to the team Job requirem… – Permanent – Full-time
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