Contact Center Associate

Find Your Forward. Search jobs Keyword Search Location Search Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Contact Center Associate Save As Favorite You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World’s Most Admired Companies® for the seventh consecutive year. Success Profile Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

• Collaborative 9
• Courageous 7
• Innovative 10
• Strategic 8
• Trustworthy 9
• Enthusiastic 7

10

• Motivational
• Socially Conscious
• Results Driven
• Productive
• Communicator
• Focused
• Achiever
• Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom ones career.

Mrinal, Project Management Analyst When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When Im online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customers hands. Its so fun knowing that youre involved in helping to bring that service to life. Schnell, Lead Pricing Strategist As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that were educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful. Shirra, Director, Product Marketing Benefits

• Health / Medical / Vision

Standard for all associates * Stock Purchase Plan

When Fiserv performs well, so does your financial health * Health and Wellness Programs that help promote a positive work environment * Flex Time / Working Arrangements Work from home full/part time, virtual opportunities & more * Tuition Reimbursement To encourage associate professional development * Recharge & Refuel A time off policy that encourages you to maximize well-being Create Together Your Career and the Culture at Fiserv We are #FISVProud! Associate Experience: Hear from Veterans of the Armed Services Responsibilities Requisition ID R-10175954 Date posted 03/11/2020 City Coral Springs State/Region Florida Country United States What does an outstanding Customer Service Representative do? You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you. As a Customer Service rep, you can look forward to: PEOPLE who are caring and friendly and want you to succeed Great CULTURE, Team environment that is fun, encouraging and engaging. Taking PRIDE in what we do Start working on April 13th, 2020 Attend 2 weeks of training Monday-Friday 8:00AM to 5:00 PM Have a work schedule of 2:00pm – 10:30pm with Tue/Wed off each week Basic requirements for consideration: Ability to work every Saturday One year customer service experience Experience with internet navigation and technology. Preferred qualifications: Experience with an online bill pay service. One year call center experience. Fiserv offers a competitive compensation and benefits program including: $14.25 per hr. Spanish Bilinguals needed! Receive a $1.00 premium on top of hourly rate! 8% ($1.14 per hour) shift differential for eligible hours worked evenings and weekends Medical/Dental/Vision Coverage (eligible on your first day of employment), On site cafeteria, Tuition Reimbursement, casual dress environment, Lucrative paid time off program. Pre-employment background, credit, and drug test are required. We are located at 400 Coral Ridge Dr, Coral Springs, FL 33065. Near the intersection of Sample Rd. and Coral Ridge Dr., closer to the Sawgrass Expressway. Learn more about Fiserv: Life moves fast. And as it does, we know most people arent thinking about financial services. But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) Explore the possibilities of a career with Fiserv and Find Your Forward with us. Share this Job Join Our Talent Network Want more than just an alert about a new job? Join our talent community and stay informed about Fiserv career news, events and new opportunities. Related Content

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Take a peek inside our innovative culture and explore real associate stories that will help you Find Your Forward. * We are #FISVProud – hear it straight from our associates and decide for yourself if Fiserv is right for you! »

We are #FISVProud – hear it straight from our associates and decide for yourself if Fiserv is right for you! * Featured Career Area: Call Center » Do you love delighting customers? Explore how you can translate your call center experience into a rewarding career. Candidate Resource Center Need answers to a question about our process? Curious to learn more about next steps once you apply? Selecting your next career is no small matter, so thats why we are here for you every step of the way. Learn more about our application, selection and hiring process, and get the answers you need to FAQs about recruiting at Fiserv. X Close Menu

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