Sr. Process Improvement Manager, Vehicle Deployment
The Last Mile team within Amazon Logistics is looking for an experienced Sr. Process Improvement
Manager to coordinate Amazon’s logistics vehicle deployment capabilities in Europe (Last
Mile for Last Mile). At Amazon, we’re working to be the most customer-centric company
on earth. One experience that we’re constantly improving is how we fulfill and deliver
orders right to the customer’s doorstep. Our goal is to exceed the expectations of all our
customers by ensuring that their orders, no matter how large or small are delivered
where and when they need them, as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class
delivery experiences through the introduction of innovative new products and services in
the Last Mile Delivery space. This is an interesting opportunity to have a key role in the
rapidly growing Amazon Logistics organization. The Last Mile initiative is a highly visible
program (internally and with our customers).
Key job responsibilities
The Sr. Process Improvement Manager will be responsible for ensuring readiness for the
deployment of our EU commercial vehicle fleet to our delivery service partners across
Europe. This is a pan-European role. You will liaise with senior stakeholders from our fleet
management partners and other supply chain partners to ensure the timely and effective
deployment of our EU commercial vehicle fleet. You need to be comfortable handling
highly complex relationships with external stakeholders and coordinating multiple internal
Amazon teams to achieve your goals. An ideal candidate will be analytical, resourceful,
customer-focused, team oriented, and will have an ability to work with limited
supervision under time constraints to meet deadlines. The candidate will have proven
experience in taking on end-to-end ownership, fleet management, supply chain in the
automotive industry (ideally with commercial vehicles) and effectively delivering results
in an ever-growing and progressive business environment.
A day in the life
Some of the key job functions of the Senior Product Manager, Vehicle Deployment are:
-Responsible for ensuring bar raising deployment experience for Amazon’s delivery
service providers (DSPs)
-Is capable of taking accountability and directing planning, resolution and
execution.
-Can autonomously develop and align standards to deploy vehicles on-time and to
specification, while accounting for the flexibility needs of our fleet operations
teams.
-Is comfortable being agile with supply chain partners on timelines, quality of
service and other potential bottlenecks.
-Responsible for defining and delivering the key metrics – program performance,
program growth, on-time execution and quality assurance. Including the ability to
aggregate information and to present key information to internal and external
stakeholders.
-Solid ownership and bias for action; ability to internalize goals and work with
limited supervision to create appropriate action plans for those goals.
-Great analytical orientation; comfort using databases and analytical tools and
making data-based decisions.
-Think out of the box solutions and implement innovative ideas to improve delivery
experience and deployment flexibility to align with Last Mile needs.
About the team
Our team is part of Amazon Global Fleet and products, which supports Amazon Logistics with fleet design, electrification, procurement, supply chain, operations and in life solutions. Our team specifically looks after physical supply chain eg processes and operations related to vehicle deployments, refurbishment and seasonal flexibility execution.
We are open to hiring candidates to work out of one of the following locations:
Clichy, FRA
BASIC QUALIFICATIONS
-Bachelor’s degree or higher.
-Solid experience handling complex programs. Ideally in the automotive sector, in
the areas of fleet management, supply chain in fleet or related fields.
-Experience in aggregating information and communicating effectively to internal
and external stakeholders.
-Comfortable with communicating and liaising with senior leadership
-Fluency in English, both written and verbal
PREFERRED QUALIFICATIONS
-MBA or Masters in engineering
-Proven ability to organize complex supply chain programs with multiple internal
and external actors.
-A record of accomplishment in delivering results in a scrappy, ever-growing
environment.
-A history of teamwork and willingness to roll up one’s sleeves to get the job done.
-Fluency in one or more European languages will be a plus
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