Enterprise Customer Retention Specialist, DACH

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are open to hiring for this position in the Netherlands, the UK, Germany, France, and Poland.

Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Enterprise Loyalty team’s mission is to maximize revenue retention, strategic migration, and expansion efforts, all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!

Your Future Team

The Loyalty Advocacy team is comprised of curious, proactive, empathetic, and fun-loving Loyalty Advocates specializing in Atlassian’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then sharing how Atlassian’s solutions can help achieve them.

Every Enterprise Loyalty Advocate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.

You will report to the Loyalty Advocates Team Lead.

What you’ll do

• Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through inside sales techniques over the phone, video, and email while also mitigating churn risk.
• Lead renewals across different products and platforms for both direct customers and customer renewals that vary across any of our Solution Partners in each region we support
• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
• Maintain a healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

About you

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant teams
• Have the skill to establish trust and develop relationships over the phone and video with people from diverse cultures and countries
• History of meeting performance goals
• Fluency in both German and English

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.