Join us in Megève, on the Mont d’Arbois’slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants and a golf course. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the wonder of nature, both in summer and in winter.
Discover our restaurant: Le Kaito, Culinary classics from Japan meet local Alpine produce at Megève’s premier Japanese restaurant, open all day with direct access to the slopes in winter and to the golf course during summer.
The Position/Role
The Kids Club Attendant responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and reports to the Chef Concierge.
Your missions as Kids Club Attendant :
- Plan and execute safe, fun-filled and educational daily scheduled programs for guests ranging in ages from 4 to 12 years.
- Prepare the KFAS facility on a daily basis to handle a minimum of 10 children.
- React to changes in scheduling, weather or number of children with prepared backup plan.
- Converse with guests and answer questions regarding the hotel.
- Provide orientation of KFAS facility.
- Provide management with monthly inventory of supplies and list of supplies to be ordered for KFAS.
- Adhere to all corporate core standards in execution of programming.
- Work closely with management to ensure proper standards of hygiene and functioning of equipment.
- Create and promote activities for Bank Holiday/Half-Term/Summer Holiday periods, liaising with Spa/F&B to ensure a cross-selection of activities are offered.
- Responsible for all waivers to be signed and completed for each child visiting KFAS.
- Ensure cleanliness and tidiness of the facility at all times.
- Willing and able to cross train and assist in other departments as required e.g. Doorman, Concierge etc.
- Perform other tasks or projects as assigned by hotel management.
- Accommodate guest requests from the ordinary to the extraordinary
- Handle a wide variety of guest requests with utmost professionalism to achieve maximum guest satisfaction
- Act as an ambassador for the hotel, displaying a great sense of style and integrity
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Review daily movements (arrivals, departure, guests in house itineraries, restaurant reservations etc) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable).
- Provide accurate information to guests in a courteous and timely manner.
- Promote the services offered by the hotel and the Domain du Mont d’Arbois
- Memorise regular guests’ preferences and habits to provide attentive and personalized service.
- Follow special handling instructions and adhere to established policies and procedures.
- Display a friendly, courteous and professional attitude in all dealings with guests and employees with an emphasis on fulfilling requests.
- Handle guests’ complaints in conjunction with management, keeping them well informed as to the issues and actions taken.
- Communicate to all support departments any necessary information or requests.
- Work harmoniously and professionally
« The list of responsibilities and duties is non exhaustive. »
Who You Are
- 1+ years of previous experience at a similar position required.
- Experience in a luxury hotel/resort preferred.
- Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
- Reading, writing and oral proficiency in the French language.
- Reading, writing and oral proficiency in the English language.
- Ability to multi-task in a high volume and demanding environment.
- Ability to re calm during challenging situations.
- Strong commumainnication and interpersonal skills.
What to Expect
- Be a part of a cohesive team with opportunities to build a successful career with global potential
- Excellent Training and development opportunities
- Competitive salary & wages
- A culture that breeds success, and rewards it in many different ways
Benefits Four Seasons Megève Collection employees can enjoy
- Opportunity to grow within the Four Seasons Group
- Advantageous company mutual insurance
- Accommodation provided in shared rooms for the first 2 months
- Numerous CSE benefits
Your motivation and dynamism will make all the difference!
For more information:
https://montdarbois.edmondderothschildheritage.com/en/
Thank you for your interest and see you soon!
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