Our Collection is made of 2 Four Seasons properties, 10 restaurants, as well as a golf course in summer.
Our properties perpetuate the heritage of Edmond de Rothschild family, who sought to create an unparalleled hotel experience a century ago. As part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter.
We are looking for an experienced and qualified Revenue Manager (M/F), in charge of Revenue Management and Reservation department supervision..
The candidate must hold the authorization required to work in a European country
MAIN OBJECTIVE
The Revenue Manager is responsible for organizing and ensuring the best monitoring of all service-related to his Reservation department and Revenue Management strategy..
His/her main role will be the supervision of the reservation team and an active commitment in order to achieve the targets such as the management and optimization of topline revenue, the conduct of daily revenue management operations, training of agents, while maintaining the Four Seasons level of service quality.
The Revenue Manager must know how to deal with complex guest related situations and come up with appropriate solutions.
He/she is reports to the Sales & Marketing Director, works closely with the sales department to drive pricing strategy, but also with the room division department.
MAIN DUTIES
- Drive the daily optimization of hotels (pricing & monitoring / inventory / restrictions)
- Perform reporting tasks (Pick-up/Adhoc/MonthEnd/Pace)
- Analyse Market/Compset trends and information
- Qualify, quote and displacement analysis for groups
- Maintain pricing and integrity of distribution channels
- Drive & maintain forecasts and financial projections (Forecast / Budget)
- Prepare, conduct, and ensure the follow-up of the weekly RevMax meeting.
- Respond to booking requests
- Manage customer complaint & handle resolution
- Ensure the good planning organization of the reservation team to be able to carry out the daily tasks of the service
- Daily inventory management with room allocations on the 2 hotels
- Ensure proper follow-up of procedures and be proactive to always improve within the department
- Ensure the proper implementation and monitoring of Four Seasons criteria and standards within the team
- Participate in the morning meeting and share the information / priorities of the service.
- Ensure the recruitment and development of reservation / sales agents
- Ensure the smooth running of training for new reservation agents
REQUIRED QUALIFICATIONS:
- Bachelor and above education background.
- 3 years of experience in hotel revenue management
- Background in reservations
- Excellent reading, writing & oral proficiency in the English language.
- Comprehensive computer and analytical skills (Advanced knowledge: Opera PMS, Excel, IDeaS G3 RMS)
- Superior guest service and salesmanship skills.
- Revenue/Yield Management skills and experience.
FURTHER INFORMATION
- Possibility of evolution within the Four Seasons group, world leader in luxury hotel industry
- Advantageous health scheme
- Housing provided during 4 months, followed by housing allowance
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