Four Seasons Hotels & Resorts
At Four Seasons, we believe that recognizing a familiar face, welcoming a newcomer and treating everyone as we would like to be treated is important. Whether you are working with us, staying with us, living with us or discovering our Resort, our goal is to leave a mark on your life, which you will always remember. Indeed, we believe that life is better when we are truly connected to the people and the world around us.
We Are Four Seasons
Four Seasons Megève Collection
Join us in Megève, on the Mont d’Arbois’ slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants, as well as a golf. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter.
The Position/Role
The Kids Club Attendant responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and reports to the Chef Concierge.
Your missions as Kids Club Attendant :
- Plan and execute safe, fun-filled and educational daily scheduled programs for guests ranging in ages from 4 to 12 years.
- Prepare the KFAS facility on a daily basis to handle a minimum of 10 children.
- React to changes in scheduling, weather or number of children with prepared backup plan.
- Converse with guests and answer questions regarding the hotel.
- Provide orientation of KFAS facility.
- Provide management with monthly inventory of supplies and list of supplies to be ordered for KFAS.
- Adhere to all corporate core standards in execution of programming.
- Work closely with management to ensure proper standards of hygiene and functioning of equipment.
- Create and promote activities for Bank Holiday/Half-Term/Summer Holiday periods, liaising with Spa/F&B to ensure a cross-selection of activities are offered.
- Responsible for all waivers to be signed and completed for each child visiting KFAS.
- Ensure cleanliness and tidiness of the facility at all times.
- Willing and able to cross train and assist in other departments as required e.g. Doorman, Concierge etc.
- Perform other tasks or projects as assigned by hotel management.
- Accommodate guest requests from the ordinary to the extraordinary
- Handle a wide variety of guest requests with utmost professionalism to achieve maximum guest satisfaction
- Act as an ambassador for the hotel, displaying a great sense of style and integrity
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Review daily movements (arrivals, departure, guests in house itineraries, restaurant reservations etc) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable).
- Provide accurate information to guests in a courteous and timely manner.
- Promote the services offered by the hotel and the Domain du Mont d’Arbois
- Memorise regular guests’ preferences and habits to provide attentive and personalized service.
- Follow special handling instructions and adhere to established policies and procedures.
- Display a friendly, courteous and professional attitude in all dealings with guests and employees with an emphasis on fulfilling requests.
- Handle guests’ complaints in conjunction with management, keeping them well informed as to the issues and actions taken.
- Communicate to all support departments any necessary information or requests.
- Work harmoniously and professionally
“The list of responsibilities and duties is non exhaustive.”
Who You Are
- 1+ years of previous experience at a similar position required.
- Experience in a luxury hotel/resort preferred.
- Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
- Reading, writing and oral proficiency in the French language.
- Reading, writing and oral proficiency in the English language.
- Ability to multi-task in a high volume and demanding environment.
- Ability to remain calm during challenging situations.
- Strong communication and interpersonal skills.
What to Expect
- Be a part of a cohesive team with opportunities to build a successful career with global potential
- Excellent Training and development opportunities
- Competitive salary & wages
- A culture that breeds success, and rewards it in many different ways
Benefits Four Seasons Megève Collection employees can enjoy
- Complimentary employee meals during working hours
- Employee uniforms (does not include shoes)
- Complimentary dry cleaning for employee uniforms
- Medical and dental benefit options
- Accommodation (shared room) provided
- Discounted rates on hotel recreational activities
More informations:
http://fourseasons.com/megeve
http://jobs.fourseasons.com/
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